Every month we run through a series of questions to help you run your freelance business like a bigger business—“self-coaching” your way to better results and a better life. You can view a condensed version of this month’s coaching prompts here. 

Hey!

You’ve got a ton of points of contact with your clients, but the most powerful might be the moment you deliver your work. 

It’s a time they’re definitely reading your email. They’re excited. They’re engaged. They’re going to act on whatever you send them. 

That’s why that moment right there? You can’t afford to waste it. 

You should have a set of best practices for yourself to make sure you’re getting the most out of it—and that’s what we’re covering this month. 

Before we get started, a quick reminder that you can pull your self-coaching sheet for the month here, and talk it out here. 

# 1 What contact method do they prefer? 

Slack? Email? A phone call? A comment in Google Docs?

When it comes to delivering work product that someone has paid for (or confirming work is done), it’s best to meet them where they are and go with the method they prefer.  

Thankfully for me, almost all of my clients use email, and I prefer to track and confirm submissions there. The last thing you want is a client being annoyed with you at this point, so it can pay off to be a little flexible (while still honoring your own needs). 

When my clients have wanted work delivered on Slack instead? I still sent an email and put a note in that it was a “backup” confirmation.

If you want to talk out any delivery questions or issues you might have had, come by the Academy boards and let’s talk it out.